Terms & Conditions
Detailed description of services
Matriarch Africa (Pty) Ltd is a business in the tourism industry that markets accommodation and activities.
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of a booking voucher.
Prior to date of arrival:
• More than 60 days – no cancellation fee (100% refund - excluding bank charges)
• 59 – 31 days: 25% cancellation fee
• 30 -15 days: 50% cancellation fee
• Less than 15 days: 100% cancellation fee
In the case of a no show, the booking will attract a 100% penalty.
RETURN & REFUNDS POLICY
The provision of services by Matriarch Africa (Pty) Ltd is subject to availability. In cases of unavailability, Matriarch Africa (Pty) Ltd will refund the client within 30 days. Cancellation of orders by the client and all refunds will attract a 10% administration and bank charge fee. Conservation fees are non refundable.
Matriarch Africa (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Matriarch Africa (Pty) Ltd bank account, the details of which will be provided on request.
CREDIT CARD ACQUIRING & SECURITY
Credit card transactions will be acquired for Matriarch Africa (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Matriarch Africa (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
MERCHANT OUTLET COUNTRY & TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Matriarch Africa (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of services.
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Matriarch Africa (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, enter your business address here.
Matriarch Africa (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Matriarch Africa (Pty) Ltd based in South Africa with registration number 2017/236139/07
MATRIARCH AFRICA (PTY) LTD CONTACT DETAILS
Tel: +27 10 493 7569